Process Applications, Inc.

Making a difference in the water and wastewater industry since 1982

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About the firm

Process Applications, Inc. (PAI) specializes in operations and management-based services for the water and wastewater industry. Founded in 1982 by Bob Hegg and Kerwin Rakness, PAI has been a partner in developing the USEPA Area Wide Optimization Program and is internationally recognized for its expertise in ozone optimization for drinking water treatment. It provides optimization program facilitation, comprehensive performance evaluations, technical assistance, training workshops, and ozone system services to water utilities, state primacy agencies, and the U.S. EPA.

Established
1982
Team
Small
Firm type
Water / Wastewater Engineering

People

Jennifer Bunton

Bill Davis

Larry DeMers

Paul Handke

Glenn Hunter

Catherine King-Burke

Capabilities

Optimization Program Facilitation

Service website

Provides support for agencies responsible for drinking water and clean water program oversight. The goal is to improve plant and system performance and reliability beyond regulatory requirements while utilizing existing infrastructure.

Comprehensive Technical Assistance

Service website

Delivers structured support tailored to individual water and wastewater utility requirements. This offering assists utilities in identifying operational gaps and establishing structured roadmaps for system reliability.

  • Utility Program Coordination and Planning
  • Water Treatment Facility Assessments
  • Process Optimization and Problem Solving
  • Water System Operator Training

Remote (Virtual) Training Workshops

Service website

Offers virtual educational sessions to assist operators and state oversight personnel in optimizing water quality. These sessions range from single half-day seminars to intensive multi-day programs.

Comprehensive Performance Evaluations (CPEs)

Service website

Assesses facility capabilities and analyzes how operational, maintenance, and administrative practices impact overall performance. The resulting reports identify factors limiting performance and establish clear steps to meet water quality goals.

Ozone System Services

Service website

Provides specialized support for the integration and management of ozone in water treatment processes. Services draw on over three decades of practical field experience to help utilities manage complex treatment systems safely and efficiently.

  • Ozone Process Training and Evaluation
  • Ozone System Optimization
  • Ozone Operating Procedures and Performance Testing
  • Advanced Ozone Control Strategy Development

Training Programs for State Primacy Agencies

Service website

Delivers structured instruction for state regulatory staff. Curriculum focuses on the USEPA Area Wide Optimization Program, sanitary survey methodologies, and advanced drinking water treatment topics.

Performance Based Training

Service website

Facilitates long-term, cohort-style instruction for representatives of up to eight water utilities over an 18-month duration. Participants attend quarterly sessions and implement practical, field-based exercises at their own facilities between modules.

Training Workshops

Service website

Conducts hands-on educational sessions hosted directly at water utility facilities. These sessions utilize local infrastructure to deliver practical training on various aspects of performance optimization.

Tribal Water Optimization Training and Technical Assistance

Service website

Supports tribal water systems through direct technical assistance and dedicated optimization instruction under contract with the USEPA. Services include conducting sanitary surveys and addressing localized treatment challenges.

Industries

Utilities · Water Supply · Wastewater · Government · Environmental & Remediation · Federal

Projects

No projects listed yet.